We are currently seeking IT Field Technicians to join our team and support our restaurant and Cloud Kitchen Operations in maintaining their Point-of-Sale (POS), printers, networks, CCTV systems, laptops, and other peripherals.
Responsibilities
On-Site Support: Provide on-site technical support for restaurant, Cloud Kitchens, including troubleshooting, repair, and maintenance of POS systems, printers, networks, CCTV cameras, laptops, and other IT equipment.
Routine Maintenance: Conduct routine maintenance checks to ensure the smooth functioning of IT systems and equipment in restaurants.
Installation and Configuration: Install and configure new hardware and software components, including POS terminals, printers, network devices, and CCTV cameras, according to the operational need.
Technical Troubleshooting: Diagnose and resolve technical issues reported by restaurant staff promptly and efficiently to minimize downtime and disruption to operations.
Documentation: Maintain accurate records of service calls, repairs, installations, and maintenance activities performed at each restaurant location.
Customer Communication: Communicate effectively with restaurant managers and staff to understand their IT requirements, provide technical assistance, and ensure customer satisfaction.
Training and Support: Provide training and support to restaurant staff on the use of IT systems and equipment, including POS terminals and software applications.
Requirements
Experience: Minimum of 2 years of experience in providing IT support, preferably in a field service or helpdesk environment.
Technical Skills: Proficiency in troubleshooting hardware and software issues related to POS systems, printers, networks, CCTV systems, and laptops. Knowledge of Windows and Linux operating systems is desirable.
Driving License: Valid driver’s license and a clean driving record are mandatory for this role.
Customer Service: Strong customer service and interpersonal skills with the ability to communicate technical information effectively to non-technical users.
Flexibility: Willingness to work flexible hours and travel to multiple restaurant locations within the designated area.
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