The candidate must have a minimum of 1 year experience working in a 5-star hotel environment. Ability to speak additional language such as Arabic, French, Russian, Italian or Spanish is an advantage.
Responsibilities
Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
Help the Assistant Guest Relations Manager to meet and greet guests.
Prepare the Daily Communication Form.
Handle amenity requests and other guest relations programmes
Run and Participate in the VIPs meeting.
Assists the Front Office during need periods.
Handles guests’ complaints.
Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
Establish individual guest’s preferences and provide the service accordingly.
Check and update arrival and departure reports for a better handling and anticipation of guest needs.
Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
Attend to specific guest’s requests ensuring efficient and proactive service.
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