Role and Responsibilities
Should have an outstanding negotiation skill with the ability to resolve issues and addresses complaints.
To be able to contact potential or existing customers to inform them about a product or service using script.
Should be able to handle grievances to preserve the company reputation.
Should be able to answer questions about products or the company.
Should be able to keep records of calls and sales and note useful information.
Answering customers’ questions on the products.
Listening to the customers’ needs to generate repeat sales.
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