Responsibilities:
Schedule and coordinate shifts, ensuring coverage of operations
Recruit, train and manage restaurant staff
Collaborate on operational policies and procedures
Oversee daily operations, and ensure any maintenance work required is efficiently done
Monitoring inventory and order supplies
Ensure excellency in customer service standards and resolve customer complaints
Complying to municipality requirements and maintaining administrative documents accordingly
Monitor and control costs, including food and labor expenses
Ensure team members adhere to the food safety and hygiene standards as per municipality requirements, BFHT and PIC.
Maintain food safety and cleanliness standards
Identify opportunities for staff development and mentorship
Monitor waste management procedures
Support marketing efforts for customer engagement
Manage relationship with food and beverage vendors
Contribute to sales strategies and achieve sales target
Ensure quality and consistency of service and menu items
Skills:
Strong knowledge of FOH and BOH operations
Strong communication and leadership skills
Effective delegation skills
Ability to lead big groups of people
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