Seeking an experienced Hotel Recepti
onist 3 star hotel in Al Barsha Dubai near Mall Of Emirates.
The successful applicant will be responsible for the following bellows :
> Ensure that all guests are warmly welcomed, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.
> Demonstrate comprehensive knowledge of Front Office procedures and computer system.
> Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.
> Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
> Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP’s.
> Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.
> Convey information and messages to appropriate personnel in a timely and efficient manner.
> Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
> Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
> Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
> Be familiar with all vouchers and group billing procedures.
> Adhere to hotel credit procedures and policies at all times.
> Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.
> Maintain cash float and accurately handle money at all times.
> Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
> Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.
> Maintain a clean and tidy work area in accordance with the hotel standards.
> Adhere to hotel policy regarding uniform and personal presentation.
> Ensure that your Manager is informed immediately of any emergency, security or health & safety matter.
> Perform any additional duties as requested by Hotel Management & Management.
Salary Range : 3000 to 4000
*** Note: Job seekers please be aware that you are not to be charged / will not be asked to pay for the job that you’re applying for. The job is posted and managed by employer directly.
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