Managerial Rle:
Manage and coordinate the IT Applications function and resources to ensure that all their tasks are executed efficiently, accurately and in a timely manner.
Review and evaluate the work of Managed Service resources under his / her supervision while ensuring programs are of appropriate and comply with the Departmental policies and procedures.
Prepare reports on the overall performance of the IT applications function
Manage & Optimize the current Oracle ERP System
Advise the Senior Manager, Information Technology Operations on the progress of all work under his / her control
Organizational Role:
Ensure the availability of required resources to carry out all the tasks required by this function.
Perform periodic performance appraisals for the Managed Services team and other staffs within the function.
Ensure that all IT applications & ERP staff possess the required skills and knowledge for the delivery of the activities within this function
Review Applications & ERP policies and procedures and ensure IT applications/ERP resources are adhered to
Working as a key part of the team to ensure that IT is deployed efficiently within the business and in line with the organization’s IT Strategy
Provide subject experience, implementation skills for business solutions
Assist the IT service desk as necessary to provide first class support services to satisfy the needs of our customers. To progress any support calls and liaise with IT staff and 3rd parties to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements
To act as application lead for IT business application projects and implementations ensuring that all measures are taken for successful delivery
Identify suitable new and emerging technologies, develop business cases & coordinate proof of concepts
Provide support outside core hours for extended support during project implementations when required by the business
To manage and develop data integrity and security standards for the systems, co-coordinating requests for access within agreed parameters
To organize regular meetings with system users to maintain a working awareness of their service operations
Manage and plan a schedule for the safe introduction of new releases/patches to meet service requirements
Finctional Role:
Responsible for the analysis, evaluation, development, testing and implementation of complex computer software applications.
Development, monitoring and implementation of policies and procedures within this function
Plan, direct, coordinate and review the work plan for resources and other staffs under his / her control.
Assign work activities, projects and programs to Managed Service resources and other staffs under his / her control.
Review and evaluate work products, methods and procedures.
Analyze business systems to determine effectiveness. Identify inadequacies, inefficiencies and problems in alignment with solutions provided by Managed Services
Leads the IT infrastructure and applications team initiating infrastructure upgrades, technology refreshes, and capacity expansion projects when as required.
Prepare various documentation including project reports, process and user manuals, presentations, delivery plans, etc.
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