1. Provide level one support or minor troubleshooting and inquiries; assist end users to diagnose & resolve date communication problems.
2. Coordinate next level support or advance technical problem; delegating the work to concerned staff
3. Keep a log of all IT concerns received (on going, pending & done); give feedback on the status to end users
4. Coordinate with POS Support team and Solutions executive (Retail and Hospitality)
5. Communicate with the operations with regards to the status of IT Related concerns & issues
6. Follow standard practice on computer and network hardware servicing, proper handling of tools, spare parts, and equipment.
7. Perform diagnostic test to locate the faulty parts and replace the faulty part with the same specification as indicated by manufacturer servicing manual, except for warranty units, which is to be service by authorized service personnel.
8. Perform installation or re-installation of operating system, application program, and anti-virus software.
9. Perform back up of user profile and data who leaves the company for safekeeping and future reference.
10. Perform a system check, cleaning of computer hardware and peripherals.
11. Run anti-virus update, scanning and cleaning.
12. Run a check disk, disk defragmentation, old e-mail files archiving.
13. Conduct study of spare parts or device, which often fails, and recommend solution or alternative to solve the problem.
14. Perform the proper standard in network cable installation and termination.
15. Configure network device sharing connection to user.
16. Configure Internet connection to users allowed to browse the Internet and apply some restrictions depending on the nature of work.
Job Requirements:
A bachelor’s degree in relevant field is a must
At least 2 years of experience in an IT-related position.
Knowledge of databases, data processes, program architectures, and data security.
Skills in designing, reporting, and documenting implementations and solutions.
Knowledge of industry best practices and experience with both hardware and software systems.
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https://www.linkedin.com/jobs/view/3931551030/?
