Hostess will be the first person to approach upon arrival to the Club. She will be responsible for providing excellent, professional, warm and friendly reception and service to our members and their guests in line with the Club standards. She will work with the rest of the team to uphold correct booking policies and other Club rules while delivering courteous service and ensuring strong member recognition at all times.
WHAT WILL YOU DO
Answer all incoming reservations calls as quickly as possible, and maximize covers to achieve the daily recommended target
Ensure to confirm all booking and reservations within 24 hours
Meet, greet and escort guests in a friendly, welcoming manner to their reserved tables throughout the Club, and pass relevant messages and responsibility to floor colleagues
Check in guests, match with bookings and accept walk in members and guests if tables are available
Handle members and guests’ enquiries or requests, providing correct and accurate assistance or information which meets their needs
Ensure all cancelled/refused/waiting lists are recorded with the reason for cancellation/refusal and that all details are followed up and actioned
Ensure communication with all relevant parties is clear, consistent and transparent and also ensure flexibility throughout service to maximize guests’ expectations
Maintain personal knowledge of all Club’s members and refresh your knowledge constantly
WHAT WE ARE LOOKING FOR
Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
Excellent level of English, written and spoken
Have strong organisational and time management skills with a high degree of flexibility
Excellent communication and listening skills
Demonstrate integrity in all dealings and maintain high level of confidentiality
Have the ability to drive initiatives to increase brand loyalty
Ability to work long shifts and stand for the extended period of time
Impeccable manners
Immaculate personal presentation and well-spoken
APPLY FROM LINK BELOW:
https://ae.linkedin.com/jobs/view/hostess-at-the-arts-club-dubai-3747961619?
