Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as-
Offer consistently professional, friendly, warm and engaging service
Ensure guests are greeted appropriately upon arrival in a warm manner
Open car doors for arriving and departing guests and escort them to the lobby
Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
Forward all guest complaints or problems to the manager on duty
Ensure that an effective handover is made between duty shifts
Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
Establish, promote and maintain good public relation while meeting or exceeding guest expectations
Skills
Education, Qualifications & Experiences
You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
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https://ae.linkedin.com/jobs/view/doorman-at-rayhaan-hotels-resorts-3725807113?
