Customer Support
Responsible for providing back office support to the Professional Services team through the customer relationship management (CRM) software Rexis / New Field Service solution which includes but is not limited to case creation and dispatch to assigned personnel
Collaborate with the Customer Support leadership team, prepare necessary documents and schedule instrument implementation with the customers
Support the team to arrange courier service for spare parts
Responsible for liaising with the various teams, preparing and sending necessary documents as required by regulatory bodies and accreditation agencies post implementation of projects
Responsible for spare part management including ordering, inventory management & reconciliation in collaboration with the Service Manager and distributor
Collaboration with Business partners (Water units, UPS, 3rd party materials etc) and handling complaints
Marketing / Events Support
Responsible for liaising with Roche’s procurement function, 3rd party vendors, organizing companies and hotels for events, including support on drafting agreements, contracts and facilitating payments (events and activities include roundtables, scientific conferences, symposia, etc.)
Deliver events on time, within budget, that meet (and hopefully exceed) expectations, and are aligned with Roche compliance policies, the local law and the industry deontological code
Handle HCP Forms for all sponsored events and travels in time according to rules and policies
Facilitating travels and accommodation for HCPs, Hospital/Lab Management and Government Authorities traveling on Scientific Conferences
Help achieve company goals by supporting the planning and organization of logistically successful external events and internal meetings, maintain timelines and priorities (events such as team meetings, awareness sessions, training and education)
Analyze event operations and prepare and implement recommendations for improving operational efficiencies within the events
Prepare event status reports to monitor progress against plan and recommend corrective actions, and develop methodology to measure events success
As and when requested by team to arrange the catering service at the office and communicating internally and externally
People & Culture Support
Collaborate with business partners to improve employee journey including on boarding, visa , Payroll , recognition, and exit
Align with IT to manage, initiate, and close IT assets and business related assets (Sim cards, business cards, fuel tags and service reports)
Be a point of contact for people & Culture topics and support the network
Organize and co-drive organization culture through team building activities, internal events, and special occasions
Apply, renew & cancellation of work permit card for employees
Apply for new/cancellation of employees or dependent medical insurance
Process all employee appreciations (Applause/Clap)
Process farewell and customary gesture for life event
Register the vendors in distributor system in coordination with requestor
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