Responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries.
Overseeing all direct aspects of the Guest Relations function to achieve the highest possible Guest satisfaction. Greet VIP Guests personally and endeavor to create future return and VIP Guests. Liaise with other departments to ensure excellent service delivery.
Oversee and direct all aspects of the Concierge function to achieve the highest possible satisfaction to current and future Guests.
Functional Accountabilities
Comprehensive knowledge of the Hotel, including all departments, services and outlets
Provide a warm welcome to all guests on arrival
Register guests in line with the established guest registration policy
Take payment from guests on departure and close their bills accurately
Be efficient in assisting guests throughout their stay with any requirements
Sell rooms to walk-in guests at the maximum rate possible
Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
Attend the daily shift briefings and monthly communication meetings
Identify and anticipate guest’s needs and assist in any possible way
Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
Close the individual cashier audit at the end of each shift, ensuring that all details balance
Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
Perform any related duties and special projects as requested by Management
Qualifications And Experience
Experience and Technical Knowledge
Minimum of 2 years’ experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
Opera system experienced
Experienced in handling the shift alone
Night-In-Charge experience is a plus
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https://www.linkedin.com/jobs/view/3676865455/?e
