The job holder is 
responsible for contributing to the monthly sales targets to ensure achievement of the team’s annual sales and customer satisfaction targets, specific to the passenger car (i.e. New and used cars) retail business. The role involves appropriately following the sales process from actual sales to handing over to the customer, carrying out market intelligence activities and creating opportunities for acquiring new business.
Accountabilities
Sales Operations:
Maintains an active customer profile database to ensure all relevant details are up to date when required. This includes accurate collection of customer and vehicle information and input in the Dealer Management System, Auto line
Makes recommendations on sales strategies and follows all steps of the sales process to attract and retain customers in the long-term. This involves range of sales process activities ranging from prospecting , generating appointments, meet and greet, consultation, presentation, negotiation, trading appraisal for used cars, objection handling, actual closure, vehicle delivery, and post sale follow-up
Conducts personal visits, understands customer’s requirements and assesses his current situation to establish needs. This includes providing technical information in relation to product performance, features, options/ application versus pricing
Carries out market intelligence to monitor competitors’ products, pricing and promotional activities versus own market share. This includes continuously updating company product knowledge and competitive product knowledge related to all car brands and types
Negotiates optimum deals and sells vehicles at maximum margins to acquire and retain customers in the long-term and maximise company profit as per company polices. This includes conducting visits jointly with the Sales Manager (if required) to fill any gaps, achieving sales satisfaction targets (SSI) and preparing relevant documentation to ensure the deal is closed as per company guidelines and policies
Coordinates with the concerned department member to order the vehicle in a timely manner, if it is not readily available. This includes tracking and following up on the arrival of the vehicle and updating the customer on any delays.
Collects payments as per set deadlines to ensure payment is received on time and customer credit is minimised.
Conducts accurate appraisals of used cars to facilitate accurate pricing and trading of new cars for used cars. Once the used car is traded, the new car is delivered in case the customer wants a replacement.
Prepares reports such as weekly plans, activity and results reports and those relate to issues
resolution to present and review with management.
Customer Satisfaction:
Builds lasting relationships with customers to explore and develop new business opportunities
Monitors vehicle display to ensure enhance visual effectiveness as per Corporate Identity (CI) norms.
For Used Car Sales: Inspects the vehicle, collates relevant documents (e.g. contract, warranty manual invoice, etc) and guides the customer when personally delivering the car to ensure the delivery is smooth, clean and defect free and the customer is well informed on vehicle features, terms and conditions, usage etc
For New Car Sales: Arranges an appointment between the customer and delivery team to ensure a professional and timely delivery process
Actively promotes bank and insurance product deals to facilitate vehicle purchase. This includes assessing customer profiles and payment positions to ensure timely payments towards the credit facility.
Qualification: Qualification
High School Certificate/ Diploma (12 years of school education)
Certified by a Luxury car Brand or any other brand if certification is available Experience
Minimum 1-2 years of customer service or sales experience Knowledge & Skills
Basic Knowledge of market and passenger car brands is desirable
UAE driving licence
If you are in alignment with our requirements, kindly send your CV to: career@alfahim.ae mentioning Sales Consultant PC.
