We are recruitin
g call center agents for an upscale health care facility in Dubai.
Call Center Representative Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Building lasting relationships with clients and other call center team members based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Making sales or recommendations for products or services that may better suit client needs
Taking part in training and other learning opportunities to expand knowledge of company and position
Adhering to all company policies and procedures
Requirements
Must have health care and selling experience
High school diploma or equivalent
More education or experience may be preferred
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask prying questions and diffuse tense situations
Strong time management and decision-making skills
Adaptability and accountability
Fluency in multiple languages may be desired
Requirements
Must have health care and selling experience
High school diploma or equivalent
More education or experience may be preferred
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Ability to ask prying questions and diffuse tense situations
Strong time management and decision-making skills
Adaptability and accountability
Fluency in multiple languages may be desired
Benefits
Training & Development
Performance Bonus
Paid Time Off
Private Health Insurance
APPLY FROM LINK BELOW
https://ae.linkedin.com/jobs/view/medical-call-center-agent-at-leadvy-3671369870?re
